Assistant with English

Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.

Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.

Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.

Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.

Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.

• Proficiency in English language;
• Knowledge of and/or experience supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Previous successful customer service experience is considered an advantage;
• Strong analytical, technical, problem solving and organizational skills;
• Strong written and oral communication skills;
• Team player, self motivated, organized, detail oriented and able to handle changing priorities;

• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Data extraction and processing
• Monthly reports