Client Service Consultant – HR Solutions with DUTCH
Do you want to be in the business of your success ?
Join ADP, we provide employer services to 600,000 clients in 78 different countries worldwide, we pay approximately 31 million people around the world each payday.
At ADP, we have a great story to tell, in a relaxed and friendly environment working on our growth with you, the best professionals .
Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
Multilingual Capability: Fluent both speaking and writing in English and Dutch
Proven experience in supporting international customers
Experience working with HR Information Systems / CRM Systems will be a massive advantage
Ability to work in a challenging and demanding environment, alongside other energetic professionals
Experience working in SQL will be an added advantage
Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
Knowledge of HR legislation would be an advantage
Excellent communication in oral, written and listening skills
Awareness of the positioning of the product in the market place
Excellent logical and problem solving skills
Ability to work both independently and as a team player with a positive attitude
Quick adaptability with an openness to learn and developSolid customer focus, with the aim of building lasting relationships
1.1. ADP HR Solutions OverviewADP HR Solutions are strategically focused, globally scalable HR systems that deliver unmatched expertise and service, comprehensive unified services, innovative and intuitive technology, and valuable insights to help unlock your workforce’s maximum potential.
ADP HR Solutions empower clients to effectively address business challenges with a flexible, secure and integrated HCM solution that supports the full spectrum of HR needs – from recruitment to retirement and everything in between.
1.2. ADP HR Solutions VisionEmpowering HR to provide insightful solutions anywhere, anytime that drives business success now and looking out into the future.
Be part of ADP’s next generation HCM offering from the very beginning
ADP HR System Lifecycle Solutions - Managing all HCM processes within a single integrated cloud-based solution
1.3. Key Responsibilities
Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
Ensure that the implemented functionality is thoroughly tested and delivered on time
Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
Provide sustainable solutions within the scope of the HR solutions to satisfy the customer requirements
Develop and maintain excellent relationships based on trust and credibility with all our customers
Help in continuously improving the support service to maintain a high level of customer satisfaction.
Work with implementation and product development teams around the globe to identify and report defects
Maintain and contribute to the Knowledge Base library
Work closely with the team and support in training and assessing new recruits
Adhere to ADP standards, policies and methodologies in all areas of business
Giving advice to clients to optimize their use of the product
Adjust set up of the product when requested
Ability to influence and guide clients to ADP best practice and standard solution adoption
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.