Technical Support Specialist French Advanced (RELOCATION)

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Employer: Telus
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.04.2019
    Remote work: On-site
    Short company description

    TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    Requirements

    Fluent in French

    English (min. B2)

    Understanding and interest in consumer based electronics;

    Excellent verbal and written communications skills, you will also have excellent attention to detail;

    Proven resolution, logical troubleshooting, customer service and customer satisfaction skills;

    Excellent listening, probing and de-escalation skills;

    Ability to learn quickly and be passionate about learning new concepts, technology and processes;

    Possess strong analytical skills with excellent communication, literacy & interpersonal skills;

    Have the ability to handle multiple tasks and prioritise on an on-going basis;

    Available to work a variety of shifts including some weekends;

    Strong ability to understand technical issues in an environment involving products platforms and smartphone apps;

    Passionate about delivering exceptional customer service;

    Focused on meeting/exceeding targets;

    An excellent time manager with the skills and ability to prioritise workloads;

    Self-motivated with a high level of initiative and attention to detail;

    A team player with excellent interpersonal skills;

    Experience using WiFi enabled devices and products would be a plus;

    Strong problem solving / resolution skills.

    Responsibilities

    Resolving complex hardware and software issues via email/phone and social media based support;

    Testing beta releases of firmware and software and provide feedback for improvement;

    Working with internal systems you will document each call via a client ticket system;

    Improving the way we work through new processes, tools, communication and organization;

    Maintain and support quality and statistical standards at all times;

    Working as part of a team, you will work to both individual and group targets;

    Provide excellent customer technical support, you will strive for first call resolution with each case;

    Becoming an expert of the client products, tools and processes.


    We offer:
    The salary package according to our position:
    - Monthly gross salary: 5299 RON (approximately 3100 RON net)
    - Meal tickets: 15 RON/ ticket, a meal ticket at each worked day

    Stable job – we offer permanent labor contracts
    Flexible schedule – we offer full time jobs, shifts between 09:00 and 18:30 including some weekends
    Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!

    Excellent relocation package including:
    • PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 120 euro net)!
    • FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration

    Other fun stuff:
    - Private Medical Subscription for you and your family members
    - Special deals with Orange – discounts for phones and other great communication tools
    - 7card – you have access with only one card to over 200 sports clubs and discounts on various activities
    - World Class – Becoming a World Class member has never been easier
    - AFI Park Club Card – up to 20% discount for entertainment and catering services
    - 2 Massage sessions per week – the company is offering you massage sessions for shoulders, neck and back at the office
    - Access to a tailor-made Suite of Banking Products & Loans at privileged rates as a Telus International Employee
    - We turned Mondays, Wednesdays and Fridays into Fruit Days. The vitamin-filled start of the day is on us.
    - If reading is your thing, we offer access to Bookster and an internal library
    - Relax area – we have awesome plays areas for you

    Other info

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections.

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