Spanish Customer Support Agent supporting Redbubble project

Employer: Voxpro
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.09.2017
    Short company description

    Voxpro is an award winning provider of Multilingual Customer Experience &
    Technical Support solutions to giant global brands. Voxpro is headquartered in Cork,
    with another Irish office located in Dublin's Silicon Docks. We also have offices in San
    Francisco, Folsom, California and Athens, Georgia. Our success is our people. Their
    creativity and hunger deliver compassionate, clever and robust solutions. Their talent
    attracts great clients whose vision engages our people. This is the sustainable and
    happy life cycle of Voxpro.

    Requirements

    You will be at hand to rescue any customers who run into trouble during their Redbubble journey, from placing an order through to receiving their creative goodies. You will assist people via email and live chat with individual and personable assistance that represents the creative and fun brand of Redbubble, their artists and their buyers.


    Requirements

    Must be available for a regular schedule of 40 hours per week. Shifts may include evening or early morning hours and may also include some holiday periods
    Very strong written and spoken communication.
    The ability to understand and learn new technological tools quickly
    A passion for listening to and helping people
    Demonstrated attention to detail, with a fine eye for spelling and grammar
    E-commerce experience preferred
    Creativity and appreciation of internet memes preferred.
    Likes art (not just the stuff in galleries)
    Written and oral fluency in Spanish and English


    Responsibilities

    Providing creative & on brand e-commerce customer service to buyers via email and live chat (and additional channels as they are brought on)
    Assisting customers when they contact us for help, providing correct and accurate responses while capturing relevant data
    Balancing helping customers in line with Redbubble's financial responsibilities.
    Expertise in the areas of: Order questions, exchanges and sales questions

    Other info

    Schedule: 9:00 AM - 5:30 PM
    Monday - Friday