French Customer Support Agent for Redbubble project
Voxpro is an award winning provider of Multilingual Customer Experience &
Technical Support solutions to giant global brands. Voxpro is headquartered in Cork,
with another Irish office located in Dublin's Silicon Docks. We also have offices in San
Francisco, Folsom, California and Athens, Georgia. Our success is our people. Their
creativity and hunger deliver compassionate, clever and robust solutions. Their talent
attracts great clients whose vision engages our people. This is the sustainable and
happy life cycle of Voxpro.
You will be at hand to rescue any customers who run into trouble during their Redbubble journey, from placing an order through to receiving their creative goodies. You will assist people via email and live chat with individual and personable assistance that represents the creative and fun brand of Redbubble, their artists and their buyers.
This role operates a day shift Monday to Friday from 9am to 5:30pm. The shift may change in the future as we depend on the needs of the projects.
Very strong written and spoken communication.
The ability to understand and learn new technological tools quickly
A passion for listening to and helping people
Demonstrated attention to detail, with a fine eye for spelling and grammar
E-commerce experience preferred
Creativity and appreciation of internet memes preferred.
Likes art (not just the stuff in galleries)
Written and oral fluency in French and English
Providing creative & on brand e-commerce customer service to buyers via email and live chat (and additional channels as they are brought on)
Assisting customers when they contact us for help, providing correct and accurate responses while capturing relevant data
Balancing helping customers in line with Redbubble's financial responsibilities.
Expertise in the areas of: Order questions, exchanges and sales questions