Cloud Services Level 1 Support

Employer: confidential
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 27.09.2017
    Requirements

    Technical skills:
    - Computer Engineering University Degree;
    - Excellent English language skills - reading, writing and speaking;
    - Hands-on experience with Operating Systems (Linux/UNIX and Windows);
    - Knowledge of Database Administration (any of Oracle/DB2/MSSQL/MySQL/Sybase) and/or SQL commands (database queries, etc.);
    - Basic knowledge of networking principles;
    - Availability and willingness to work shifts that can cover 24x7 (by rotation) is mandatory;
    - Experience with SAP system administration (or other ERP systems) is a plus but not required (training will be provided)

    2. Soft skills:
    - Communication skills
    - Troubleshooting skills
    - Patience
    - Customer care/support experience
    3. Nice to have:
    Experience in a Production customer support role is a big plus;
    - Experience with ITIL-based processes;
    - Professional certifications are a plus (ITIL, Linux, Databases)

    Responsibilities

    The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud-based SAP offering. Candidates must be available to perform planned 24x7 support by rotation (scheduled), in shifts.
    Job does NOT include help desk activities over the phone (ticketing system/application is being used as interface with the client).

    Profile:
    Technical Problem solver
    Excellent communication (English) and listening skills
    Customer-oriented
    Team player
    Very good analytical skills
    Eagerness/willingness to learn
    Ability to perform under pressure
    Ability to multi-task