Cloud Services Level 1 Support

Technical skills:
- Computer Engineering University Degree;
- Excellent English language skills - reading, writing and speaking;
- Hands-on experience with Operating Systems (Linux/UNIX and Windows);
- Knowledge of Database Administration (any of Oracle/DB2/MSSQL/MySQL/Sybase) and/or SQL commands (database queries, etc.);
- Basic knowledge of networking principles;
- Availability and willingness to work shifts that can cover 24x7 (by rotation) is mandatory;
- Experience with SAP system administration (or other ERP systems) is a plus but not required (training will be provided)

2. Soft skills:
- Communication skills
- Troubleshooting skills
- Patience
- Customer care/support experience
3. Nice to have:
Experience in a Production customer support role is a big plus;
- Experience with ITIL-based processes;
- Professional certifications are a plus (ITIL, Linux, Databases)

The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud-based SAP offering. Candidates must be available to perform planned 24x7 support by rotation (scheduled), in shifts.
Job does NOT include help desk activities over the phone (ticketing system/application is being used as interface with the client).

Profile:
Technical Problem solver
Excellent communication (English) and listening skills
Customer-oriented
Team player
Very good analytical skills
Eagerness/willingness to learn
Ability to perform under pressure
Ability to multi-task