Customer Support Specialist with Russian

Employer: SkyConsult Group
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.09.2017
    Short company description

    SkyConsult is a long term partner providing complex IT services designed to meet the demands of any business regardless of its size. Professionalism comes first, and our team is ready for any challenge that comes across. Precise IT asset management, automated maintenance process, proactive approach to system maintenance, support of IT infrastructure and applications, performance indicators, all these are just a few of the services that we have successfully implemented for our customers.

    Requirements

    - Fluency in Russian represents a must
    - Fluency in English
    - Customer support experience
    - Good MS Office skills
    - Strong problem solving skills
    - Good oral and written communication and interpersonal skills
    - Ability to work in a team environment with a professional and enthusiastic attitude
    - Ability to learn quickly, be self-motivated, demonstrate initiative and adaptability to a dynamic environment.

    Responsibilities

    Blueprint of typical responsibilities:
    - IT technical support – first point of contact for any technical issue in the company
    - Respond to requests for technical assistance via phone or e-mail, following standard procedure
    - Diagnose and resolve technical software issue
    - Research questions and find solutions using available information resource
    - Advise users on appropriate action
    - Redirect problems to appropriate resource