Accounts Receivable Analyst

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Employer: Steelcase
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • Updated at: 05.10.2017


    • Investigates all the invoices that are past dues, contacts the clients and establishes an action plan for the unpaid invoices
    • Creation of reports that show the level of past dues amounts whenever required or necessary or considering the established dead-lines
    • Good knowledge of the clients’ portfolio; maintain the contact on the regular basis with the clients through e-mails or telephone
    • Collaborates with the Cash Application team in order to make sure that all the payments are correctly and on a timely manner applied; offers details regarding the dealers or payments whenever necessarily or requested by the Cash Application team;
    • Ability to filter and analyze the requests received, considering the financial regulations and the internal rules and procedures
    • Responsiveness towards the requests coming from the market; ability to analyze and resolve customers or internal employees’ problems or requests
    • Provides excellent customer service to all clients or collaborators in all interactions had with them
    • Assist AR team on the continuous process improvement
    • Ensures training for new joiners as per the training plan made by AR Supervisor or Working Team Leader
    • Regularly review and update all the SOPs related to the Credit & Collection process
    • Comply with business ethics, applicable laws and regulations
    • Maintain confidentiality of proprietary information
    • Works according to Steelcase core values and mission
    • Back-up provided for the colleagues not present at work or whenever needed as per the Back-up internal file, or respecting the prioritization made by the Supervisor or the Working Team Leader


    • Mandatory Business / Economics graduate
    • Experience in working with clients - great customer service skills
    • Prior experience in “Order to Cash” processes represents a plus
    • Good knowledge of SAP, advanced EXCEL skills
    • Fluency in English, France language knowledge would be a plus



    • Strong communication skills
    • Good negotiation skills
    • Efficient time management
    • Strong computer skills including Web navigation and Microsoft Office
    • Able to work with tight dead-lines and able to handle the volumes in the agreed turnaround time
    • Able to expresses thoughts clearly, adapts to different communication styles
    • Strong organizational and documentation skills
    • Team player with strong interpersonal skills
    • Self-motivated and positive attitude
    • Desire of continuous improvement