Fraud Analyst UK

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• • Very good communication and analytical skills
• Advanced English level (C1)
• Teamwork abilities
• Very good client communication skills
• Email writing skills;
• Understanding of telecom industry, of Vodafone products and services may be an advantageKnowledge of systems and processes
• Knowledge of credit management processes
• Advanced MS Office skills
• Experience in fraud prevention activities may be an advantage

• Monitor client database and services offered, for identifying fraud suspected activities. (Egg. of current fraud types monitored: roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)
• Perform a detailed analysis of the cases presenting fraud risk, for confirming or infirming the fraud intention.
• Perform periodic follow-up of transactions reported as bearing fraud risk.
• Manage clients with subscriptions or active messaging services using domestic or international services which present fraud risk.
• Maintain a high level standard of customer service and settlement of complex issues, working autonomous, without requesting supervision or guidance, excepting exceptional circumstances.
• Identify new possible fraud behaviors and new prevention or settlement methods of fraud.

• Comply with department’s procedures..

Sounds like the perfect job? We’ve got even more to offer:

· Medical and dental services
· Life insurance
· Dedicated employee phone subscription
· Special discounts for gyms and retailers
· Annual Company Bonus
· You get to work with tried and trusted web-technology
· Getting in on the ground floor of an technology changing company