Fraud Analyst UK
Part of Vodafone Group, Vodafone Shared Services Romania is a center of excellence offering Technology, Customer Service, Fraud and Security Services to Vodafone clients from several markets around the world.
We've opened for business in Romania in 2014 and we have ambitious plans for growth. We have reached 800 colleagues and counting.
Vodafone Shared Services Romania is a welcoming place for everyone as we pride ourselves with offering genuine Global Experience.
• • Very good communication and analytical skills
• Advanced English level (C1)
• Teamwork abilities
• Very good client communication skills
• Email writing skills;
• Understanding of telecom industry, of Vodafone products and services may be an advantageKnowledge of systems and processes
• Knowledge of credit management processes
• Advanced MS Office skills
• Experience in fraud prevention activities may be an advantage
• Monitor client database and services offered, for identifying fraud suspected activities. (Egg. of current fraud types monitored: roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)
• Perform a detailed analysis of the cases presenting fraud risk, for confirming or infirming the fraud intention.
• Perform periodic follow-up of transactions reported as bearing fraud risk.
• Manage clients with subscriptions or active messaging services using domestic or international services which present fraud risk.
• Maintain a high level standard of customer service and settlement of complex issues, working autonomous, without requesting supervision or guidance, excepting exceptional circumstances.
• Identify new possible fraud behaviors and new prevention or settlement methods of fraud.
• Comply with department’s procedures..
Sounds like the perfect job? We’ve got even more to offer:
· Medical and dental services
· Life insurance
· Dedicated employee phone subscription
· Special discounts for gyms and retailers
· Annual Company Bonus
· You get to work with tried and trusted web-technology
· Getting in on the ground floor of an technology changing company