Fraud Analyst Italy
Part of Vodafone Group, Vodafone Shared Services Romania is a center of excellence offering Technology, Customer Service, Fraud and Security Services to Vodafone clients from several markets around the world.
We've opened for business in Romania in 2014 and we have ambitious plans for growth. We have reached 800 colleagues and counting.
Vodafone Shared Services Romania is a welcoming place for everyone as we pride ourselves with offering genuine Global Experience.
• Very good communication and analytical skills
• Advanced Italian level (C1)
• Medium English level (B2)
• Teamwork abilities
• Very good customer communication skills
• Understanding of telecom industry; knowledge of Vodafone products and services may be an advantage
• Knowledge of systems and processes
• Knowledge of credit management processes
• Advanced MS Office
Experience in fraud or abuse prevention activities may be an advantage
• Monitor customer fraud detection alerts to identify fraud or abuse cases (Ex of fraud types currently monitored: roaming fraud, domestic fraud, AIT fraud, first party fraud, etc)
• Perform a detailed analysis of the cases presenting fraud or abuse risk, to confirm any illicit intention, determine the fraud or abuse typology and estimate the actual or potential economic impact.
• Manage customer subscriptions, active messaging services or high traffic data utilizing local or international services that indicate fraud risk
• Perform periodic follow-up of transactions reported as bearing risk.
• Maintain a high level standard of customer service and settlement of complex issues, working autonomous, without requesting supervision or guidance, excepting exceptional circumstances.
• Identify new possible fraud or abuse schemes and design prevention or detection counter measures for mitigation or eradication..
• Answer and initiate calls in order to detect and resolve possible fraud cases.
• Comply with department’s procedures. aiming to make the proper decisions to stop fraud activities.
Sounds like the perfect job? We’ve got even more to offer:
· Medical and dental services
· Life insurance
· Dedicated employee phone subscription
· Special discounts for gyms and retailers
· Annual Company Bonus
· You get to work with tried and trusted web-technology
· Getting in on the ground floor of an technology changing company