Fraud Analyst Italy

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.10.2017
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    • Very good communication and analytical skills
    • Advanced Italian level (C1)
    • Medium English level (B2)
    • Teamwork abilities
    • Very good customer communication skills
    • Understanding of telecom industry; knowledge of Vodafone products and services may be an advantage
    • Knowledge of systems and processes
    • Knowledge of credit management processes
    • Advanced MS Office
    Experience in fraud or abuse prevention activities may be an advantage

    Responsabilitati

    Main responsibilities:
    • Monitor customer fraud detection alerts to identify fraud or abuse cases (Ex of fraud types currently monitored: roaming fraud, domestic fraud, AIT fraud, first party fraud, etc)
    • Perform a detailed analysis of the cases presenting fraud or abuse risk, to confirm any illicit intention, determine the fraud or abuse typology and estimate the actual or potential economic impact.
    • Manage customer subscriptions, active messaging services or high traffic data utilizing local or international services that indicate fraud risk
    • Perform periodic follow-up of transactions reported as bearing risk.
    • Maintain a high level standard of customer service and settlement of complex issues, working autonomous, without requesting supervision or guidance, excepting exceptional circumstances.
    • Identify new possible fraud or abuse schemes and design prevention or detection counter measures for mitigation or eradication..
    • Answer and initiate calls in order to detect and resolve possible fraud cases.
    • Comply with department’s procedures. aiming to make the proper decisions to stop fraud activities.

    Alte informatii

    Sounds like the perfect job? We’ve got even more to offer:
    · Medical and dental services
    · Life insurance
    · Dedicated employee phone subscription
    · Special discounts for gyms and retailers
    · Annual Company Bonus
    · You get to work with tried and trusted web-technology
    · Getting in on the ground floor of an technology changing company

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