Technical Support Engineer

Noi suntem Trenkwalder, unul dintre cei mai puternici jucători ai pieței de HR din Europa Centrală și de Est. Atât obiectivele noastre, cât și acțiunile, vorbesc despre oameni, povești de succes și o piață a forței de muncă mai bună.

Sediul nostru din București:

Calea Griviței nr. 82-98, Sector 1, București, Cod Poștal 010705

For our client, a prestigious German group offering financial products and services to 25,000 customers around the world, we are currently looking for a dynamic and quick learner Junior Support Engineer.

Your responsibilities:

• Resolve product or service issues by: clarifying the customer's request, diagnosing the cause of the problem, selecting and explaining the best solution to solve the request, following up to ensure resolution;
• Provides technical support and guidance, problem solving and troubleshooting (2nd level support) via ticketing for customers located in Germany and Asia region
• Integration support with regard to product platform
• Configuration of various set-ups in systems
• Control and monitoring of customer communication and escalation messages

How we would like you to be:

• Familiar with SQL
• Basic knowledge of XML (would be good to have)
• Good English communication skills (written and verbal) is mandatory
• Highly organized and detail oriented
• Available to work in shifts
What we offer:
• Opportunity to work for one of the biggest Global players on the electronic payments market
• Further professional and personal development in a highly-motivated and successful team with an international company
• Attractive salary package and additional company benefits