Functional Support with French

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Angajator: Inetum Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.10.2017
    Remote work: On-site
    Scurta descriere a companiei

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Cerinte

    2 ani experienta in customer support/call center/back office cu franceza
    Studii superioare absolvite
    Persoana comunicativa, serioasa

    Responsabilitati

    -Asigurarea supportului pentru aplicatii financiare
    -Actualizarea documentelor pentru procedurile fiexare aplicatii
    -Analiza mailurilor primite de la utilizatori, rezolvarea directa sau redirectionarea catre echipa tehnica
    -Crearea de tickete in aplicatia interna pentru fiecare mail/apel conform procedurii
    -Rapoarte la cerere pentru situatia rolurilor unei aplicati
    -Utilizarea interfetei Citrix

    Alte informatii

    Conditii de salarizare atractive
    Program 09:00-17:00 sau 10:30-18:30
    Perioada nedeterminata a contractului
    Plan de cariera (profesional, academic si financiar)
    Asigurare medicala
    Formari oficiale si certificari
    Formare de limba engleza si franceza
    Iesiri lunare
    Tichete de masa
    Evaluare profesionala anuala
    Beneficii financiare pe baza parteneriatelor
    Mediu de lucru profesionist si prietenos
    Lucru intr-o echipa multiculturala

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