Functional Support with French

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Angajator: Vauban
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.10.2017
    Scurta descriere a companiei

    Vauban is a great independent Romanian Group with more than 10 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +360 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Cerinte

    2 ani experienta in customer support/call center/back office cu franceza
    Studii superioare absolvite
    Persoana comunicativa, serioasa

    Responsabilitati

    -Asigurarea supportului pentru aplicatii financiare
    -Actualizarea documentelor pentru procedurile fiexare aplicatii
    -Analiza mailurilor primite de la utilizatori, rezolvarea directa sau redirectionarea catre echipa tehnica
    -Crearea de tickete in aplicatia interna pentru fiecare mail/apel conform procedurii
    -Rapoarte la cerere pentru situatia rolurilor unei aplicati
    -Utilizarea interfetei Citrix

    Alte informatii

    Conditii de salarizare atractive
    Program 09:00-17:00 sau 10:30-18:30
    Perioada nedeterminata a contractului
    Plan de cariera (profesional, academic si financiar)
    Asigurare medicala
    Formari oficiale si certificari
    Formare de limba engleza si franceza
    Iesiri lunare
    Tichete de masa
    Evaluare profesionala anuala
    Beneficii financiare pe baza parteneriatelor
    Mediu de lucru profesionist si prietenos
    Lucru intr-o echipa multiculturala