Technical Support Agent with French

NTT DATA is one of the world’s largest digital consulting and IT service companies. We are ranked as one of the world’s most valuable brands, listed in the top 10 global business and IT services companies, and recognized as a leading global data services company.

Role Responsibilities:

- Identify issues, investigate root causes and recommend solutions to reported problems;
- Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail;
- Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
- May prepare help desk incident reports and assist in hardware and software evaluation;
- Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner;

Qualifications:

-University education, preferably technical degree or Microsoft certifications;
-Up to two years’ experience that shows good knowledge of Microsoft Operating;
-Systems local and remote administration and Microsoft Office family applications;
-Experience of providing remote IT support;
-Excellent communication and customer service skills;
-Flexibility to work shifts;
-Fluency in French and English;


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.