IT Service Manager LAN/WAN/Wi-Fi
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Employer: | Allianz Services |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.10.2017 |
Remote work: | On-site |
Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.
Requirements
Qualifications, Education and Professional Experience (Education, passed PE, further education, certificates, special knowledge, languages etc.);
Good knowledge of LAN-technologies (VPN, Network Protocols, Multicast, Routing, Fabric Path);
Good knowledge of Process Management;
ITIL Certifications are of advantage;
SAP knowledge is preferable.
Skills
Entrepreneurial thinking and acting, initiative, self-responsibility and independence;
Structured thinking and acting, capability to solve problems and decision-making ability;
Accepting flexible working hours, adapted to the particular demands in a global environment;
Very good English skills, both speaking and writing;
Experience in LAN and IP field are preferable, together with an additional commercial background;
Experience in planning and operating network products and technologies;
Experience in Provider Management;
Work experience in an international environment and with different cultures.
Job role
The Service Manager LAN/WAN/Wi-Fi is responsible for the service quality and the maintenance in his core services. This also implies the support of escalation processes, operational provider management, as well as quality assurance in relation to the rendering of the network services.
Responsibilities
Standard Operation:
Service-related cost and implementation planning;
Settlement of the offered services to the Allianz internal clients (including internal service accounting);
Product calculations and service description for the Allianz internal clients;
Service-related reporting & Service quality control (for clients);
SLA- / Performance Management & Reporting;
Service-Lifecycle-Management (continual service improvement);
Post-processing of escalations / issues with the Integrator;
Troubleshooting processes with partners after incidents or escalations;
Cost responsibility for the respective services (personnel, maintenance contract);
Collaboration in international projects.
Individual requests:
Calculate service fee for nonstandard requests (WAN);
Respond to technical or financial questions raised by IT Delivery or Customer;
Review and confirm BOM.
Design and document:
Document the corresponding service in a service description format;
Support service design/ introduction/ rollout- projects.
Benefits
Health and Well-being:
• Kinetotherapy Room and Corporate Massage
• Weekly Fruit Day
• WorldClass Gym Discounts
Personal and professional development:
• Complete training curricula available (tailored courses)
• English and German Language Courses for any level
• All you can read with Bookster!
Extra Perks:
• Work from Home Option available
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!
Attractive compensation package:
• Fixed salary compensation along with rewards & incentives performance-related bonus scheme
• Meal and Gift Tickets
Please read the Personal Data Processing Policy, Allianz Services >>
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