Customer Value Analyst

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

Finastra: Who are we?

Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.

Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography. Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.

Why work for Finastra?

At Finastra we are changing the world of financial services. We unlock the potential of people and businesses in finance, creating a platform for open innovation through our incredible ecosystem and talent in more than 40 countries across the world. We revel in global knowledge sharing, diversity and opportunity and that puts Finastra in the best position to create client value as we cooperate and co-create, together. Each one of our 10,000 people is part of one team, leveraging the wealth of our collective knowledge, passion and creativity. This is your opportunity to join a world-class team, working with people who are leading the financial services industry through innovation, growth and value.

Qualifications:

- Successful completion of a College degree is required
- Capital Markets or Banking business or software experience
- A solid understanding of how software can create value for financial institutions
- An interest in and ability to conduct thorough industry/account research and analysis
- Understanding of basic financial modelling (ROI)
- Strong business writing ability and attention to detail
- Expert level knowledge of MS PowerPoint
- Advanced MS Excel skills a distinct advantage
- Ability to work as a self-starter in an independent environment with limited direct supervision
- Ability to work in a remote team environment and collaborate across lines of business
- Ability to meet deadlines by recognising best use of time and working with end results very clearly in mind
- Fluency in English, both verbal and written

Travel requirements: Some travel for initial training may be required. After that, travel should be limited to <10% of total work time

...What will you contribute?

The Customer Value Analyst has ownership of key activities around building and creating the necessary knowledge base that will allow the CVT and Finastra as a whole to confidently predict the ways in which our solutions will improve our customers’ businesses. The functions performed by the Customer Value Analyst are key to the success of the CVT and its ability to scale and provide the necessary support to the sales organisation.

Responsibilities & Deliverables:

Regional CVT Support

- Provide support to regional CVT members on client-facing project work
- Demonstrate valuable contributions to CVT external deliverables
- Provide administrative support to the team when required

ROI Tool Creation

- Conduct internal discovery with product and business experts and from this translate feature/function level information into value statements
- Design, build and deliver ROI calculators in MS Excel to aid business case analysis and value-based selling to the internal Finastra community
- Ensure content is up to date and aligned with Finastra product messaging

Client and Industry Benchmarking

- Conduct primary and secondary research to gather all available metrics describing Finastra customer success points and benefits of using Finastra solutions
- Conduct extensive industry research to gather independent benchmarks for validation of business improvements achievable with Finastra solutions
- Run reports from the database to provide relevant benchmarks to CVT members to validate value statements in client-facing projects
- Take ownership of ensuring that the CVT Client Success Metrics and Industry Benchmarks database contains up to date and relevant data

Customer Value Team Libraries

- Act as the central reference point for the CVT, collecting outputs from the team and ensuring that all team deliverables and analysis are made available to others for re-use.
- Manage and maintain internal CVT libraries to improve speed, quality, and consistency of customer-facing deliverables
- Create and maintain internal library of best practice ‘value concepts’ slides

CVT Intranet Site

- Manage and edit the CVT intranet site to ensure it is kept up to date
- Take responsibility to ensure that all relevant CVT deliverables are made available to the Finastra community via Finastra Connect or the Intranet