Customer Support with English

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  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 31.01.2018
    Scurta descriere a companiei

    Amber Studio is the largest independently-owned Romanian game development studio, offering premium creative and development services.


    Job Purpose:
    You must have a steadfast desire to provide exceptional customer service with each and every customer interaction. Our customer service team provides customer assistance via voice, email, and chat interactions to customers around the world for a number of different software products. We are devoted to giving our partners incomparable service by demonstrating exceptional listening, problem solving, common courtesies, empathy, and education every time we interact with them.


    Primary Duties and Responsabilities:

    Providing support via phone, chat and email for inbound customer contacts seeking informational or technical assistance, purchase queries and account queries.
    Take ownership of user problems and be proactive when dealing with user issues
    Documenting issues that you deal with on a daily basis into the ticketing system
    Providing exhaustive and complete troubleshooting before escalation

    Alte informatii

    Qualification & Requirements:

    High level of fluency in written and spoken English
    Good verbal and written communication skills
    Customer service experience
    Technical support experience in a customer focused role preferred, but not essential
    Experience of supporting video games would be advantageous

    Nice to have:

    Ability to troubleshoot
    Smartphone, tablet, operating systems, PC or Mac experience
    Ability to work as part of a team
    Interest in video games industry

    What we offer:

    Attractive salary package, including meal tickets, bonuses according to your performance.
    Keeping our employees’ healthy is important to us, therefore we offer Medical subscription, everyday Fresh Fruits, relaxation areas with all sorts of activities.
    We encourage learning and professional development and we facilitate the access for our employees to the most relevant information through Bookster