Customer Support with English

Amber Studio is the largest independently-owned Romanian game development studio, offering premium creative and development services.

Job Purpose:
You must have a steadfast desire to provide exceptional customer service with each and every customer interaction. Our customer service team provides customer assistance via voice, email, and chat interactions to customers around the world for a number of different software products. We are devoted to giving our partners incomparable service by demonstrating exceptional listening, problem solving, common courtesies, empathy, and education every time we interact with them.

Primary Duties and Responsabilities:

Providing support via phone, chat and email for inbound customer contacts seeking informational or technical assistance, purchase queries and account queries.
Take ownership of user problems and be proactive when dealing with user issues
Documenting issues that you deal with on a daily basis into the ticketing system
Providing exhaustive and complete troubleshooting before escalation

Qualification & Requirements:

High level of fluency in written and spoken English
Good verbal and written communication skills
Customer service experience
Technical support experience in a customer focused role preferred, but not essential
Experience of supporting video games would be advantageous


Nice to have:

Ability to troubleshoot
Smartphone, tablet, operating systems, PC or Mac experience
Ability to work as part of a team
Interest in video games industry


What we offer:

Attractive salary package, including meal tickets, bonuses according to your performance.
Keeping our employees’ healthy is important to us, therefore we offer Medical subscription, everyday Fresh Fruits, relaxation areas with all sorts of activities.
We encourage learning and professional development and we facilitate the access for our employees to the most relevant information through Bookster