Cloud Support Engineer

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

Requirements:
•Fluency in English
•Diploma / Degree holder or pursuing Bachelor Degree Courses
•Knowledge and experience with Microsoft Windows 7 & 8
•Knowledge or experience with other Messaging Clients (POP3/IMAP/SMTP) is preferable
•1 year of technical support experience in a call center or service desk will be an advantage
•Strong analytical and trouble shooting skills
•High level of self-motivation with a strong desire to solve problems
•Excellent demonstrated customer service skills
•Ability to collaborate technically with other groups
•Effective learning skills
•Typing skills
•Professionalism, a pleasant and positive attitude
•Open

Responsibilities:
•Represent the client and communicate with customers via telephone or email with regards to finding technical solutions
•Facilitating resolution of complex technical issues in all areas of assigned products by collecting the necessary documentation or recreating issue in house
•Responsible for documenting the cases and keeping the customer updated on the status of issue
•Contributing articles to the technical support knowledgebase
•Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
•Collaborate with Subject Matter Experts and Escalation Resources when appropriate
•Responsible for documenting the cases and keeping the customer updated on the status of issue