Client Operations Executive

Employer: G2-Travel
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.09.2017
    Short company description

    Requirements

    - previous experience in tourism or customer care will be considered as valuable asset;
    - advanced knowledge of English is mandatory, any other foreign language fluently spoken is highly appreciated;
    - proficient usage of Ms Office, Outlook;
    - excellent oral and written communication skills;
    - customer oriented approach;
    - results focusing and proven ability to meet tight deadlines;
    - attention to details;
    - analytic skills;
    - team player;
    - fast learner and willing to professionally develop on a long term within our young and dynamic team;
    - flexible and open to change and challenges;
    - positive and friendly attitude.

    Responsibilities

    - Respond to and follow up Client enquiries using appropriate methods ensuring all deadlines are adhered and done in a timely manner.
    - Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, sustainable relationships and effective service.
    - Support existing customers through appropriate proposals in order to optimize business growth and customer satisfaction.
    - Manage, organize, and update relevant data using database applications.
    - Liaise closely with all internal department for smooth running of the booking process, accounts queries and other discrepancies.
    - Adhere to cancellation deadlines and daily options.
    - Request and negotiate services in accordance with the itineraries (e.g. coaches, guides, restaurants, etc.) when necessary.
    - Day to day contact with clients.
    - Maintain profit margins and update profit and loss reports.
    - Input confirmations and update relevant systems.
    - Check feasibility and accuracy of itineraries.
    - Issuing of all Tour documentation for the clients.
    - Develop good working relationships with Hotels.
    - Monitor booking situation of services and highlight to management any potential issues.
    - Keep sales staff informed on the status of any bookings that cannot be confirmed within the set deadlines.