Unified Communications and Collaboration (UC&C) Customer Support Engineer

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Employer: Huawei Enterprise Romania GSC
Domain:
  • Engineering
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.11.2017

     

    Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Unified Communications and Collaboration product line. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Unified Communications products ( U2980, U1980, eSpace 7950 IP Phones, IPCC and more).

    Job Responsibilities:
     

    • Handling customer service requests from all Europe for our Unified Communications products (U2980, U1980, eSpace 7950 IP Phones, IPCC and more);
    • Applies analytical skills and technical knowledge to solve product and network issues  of moderate to high complexity;
    • Effectively utilizes moderate to complex lab setups to recreate and solve problems;
    • Acts as a technical expert and provides support on a world-wide basis;
    • Interacts across TAC teams and development teams at peer level.
    We request:
    • Strong and motivated, responsible and initiative personality;
    • Solution focused;
    • Customer focused and good communication skill;
    • Open minded;
    • English speaking and writing;
    • Participate in knowledge sharing activities;
    • Accept business trips.

     

    Technical experience and educational background needed:

    • Familiar with VoIP, SIP, H323, RTP;
    • Knowledge of SS7, PRA, PSTN, ISDN;
    • Windows Server and Linux Suse Server installation, operation and maintenance;
    • Basic knowledge of Oracle and SQL database;
    • Basic knowledge of IP network and storage;
    • Unified Communication concepts;
    • VoIP Conference;
    • More than 1 year’s work experience in system integration or telecommunication will have priority.

     

    You have an advantage if:

    • You have a diploma in Telecommunications;
    • You have previous work experience in the Unified Communication area;
    • You have VoIP certifications.
    We offer:
    • Motivational salary package.
    • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products.
    • Life time learning environment and tools.
    • Hand-on experience and lab testing.
    • Great amount of Product Documentation.
    • Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world.
    • Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community.
    • Opportunity to go abroad on business trips to customer site and offer on-site support (after gaining some relevant working experience with Huawei products).
    • Young and motivated team that want to constantly grow.