Unified Communications and Collaboration (UC&C) Customer Support Engineer
This job is no longer active!
View all jobs Huawei Enterprise Romania GSC active
View all jobs Unified Communications and Collaboration (UC&C) Customer Support Engineer active on Hipo.ro
View all jobs Engineering active on Hipo.ro
View all jobs IT Software active on Hipo.ro
View all jobs Telecommunication active on Hipo.ro
Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Unified Communications and Collaboration product line. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Unified Communications products ( U2980, U1980, eSpace 7950 IP Phones, IPCC and more).
- Handling customer service requests from all Europe for our Unified Communications products (U2980, U1980, eSpace 7950 IP Phones, IPCC and more);
- Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
- Effectively utilizes moderate to complex lab setups to recreate and solve problems;
- Acts as a technical expert and provides support on a world-wide basis;
- Interacts across TAC teams and development teams at peer level.
- Strong and motivated, responsible and initiative personality;
- Solution focused;
- Customer focused and good communication skill;
- Open minded;
- English speaking and writing;
- Participate in knowledge sharing activities;
- Accept business trips.
Technical experience and educational background needed:
- Familiar with VoIP, SIP, H323, RTP;
- Knowledge of SS7, PRA, PSTN, ISDN;
- Windows Server and Linux Suse Server installation, operation and maintenance;
- Basic knowledge of Oracle and SQL database;
- Basic knowledge of IP network and storage;
- Unified Communication concepts;
- VoIP Conference;
- More than 1 year’s work experience in system integration or telecommunication will have priority.
You have an advantage if:
- You have a diploma in Telecommunications;
- You have previous work experience in the Unified Communication area;
- You have VoIP certifications.
- Motivational salary package.
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products.
- Life time learning environment and tools.
- Hand-on experience and lab testing.
- Great amount of Product Documentation.
- Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world.
- Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community.
- Opportunity to go abroad on business trips to customer site and offer on-site support (after gaining some relevant working experience with Huawei products).
- Young and motivated team that want to constantly grow.