TAC Wireless Engineer with German
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- Handling customer service requests from all Europe for Huawei Enterprise Wireless products (BTS3900, DBS3900, BSC, MSC, MGW, M2000, LTE and more);
- Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
- Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
- Performing network upgrades/ updates in accordance with the Change Management process;
- Provide detailed information on how to set up, configure or upgrade Huawei Access/ Transmission products and their features;
- Use trouble ticketing system for tracking customer interactions and fault analysis;
- Identify customers concerns and critical problems based on customer interaction.
- Familiar with GSM BSS, GSM Core network, LTE;
- Knowledge of Wireless Product and Network planning and optimization;
- BTS,BSC, eNodeB, installation, operation and maintenance;
- Basic knowledge of Core Network(CS&PS);
- Basic knowledge of IP network and OSS;
- Wireless network Design and planning concepts;
- More than 1 year work experience in system Carrier or telecommunication will have priority.
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance discounts;
- Paid 4 hours leave per month;
- Flexible work schedule (possibility to work on 8h shifts by rotation);
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;
- Hands-on experience and lab testing;
- Great amount of Product Documentation;
- Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
- Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
- Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
Only suitable candidates will be contacted!
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