Service Technician for mobile devices

Angajator: Electronic Arts Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.09.2017
    Scurta descriere a companiei

    We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield and Star Wars, to name a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

    Cerinte

    • 6+ months QA or Certification experience
    • Excellent English language skills (written and verbal)
    • Excellent Microsoft Office skills, especially Microsoft Excel

    Responsabilitati

    • Check-in / Check-out devices – support the daily workflow of delivering devices to users
    • Tracking/auditing - Validate existence and condition of ALL devices
    • Maintain integrity of the Wise track database, provides informal feedback regarding usage behavior
    • Storage - Protect devices in secure location
    • Tech support – firmware - Configure devices
    • Firmware (O/S) updates upgrades and downgrades and builds numbers (Android). Configure for Wi-Fi, carriers, Dev enabling. Network unlocking
    • Repairs - Repair inoperable devices in order to avoid replacement costs
    • Obtain (research), store and distribute drivers (sometimes install)
    • Live app loading for live app testing - Download and install from iTunes, Amazon, etc.
    • Create accounts (prepaid gift cards and credit cards (Android and Windows)

    Alte informatii

      Working hours: 09h00 – 18h00 (day shift) or 18h00- 01h30 (night shift)