Service Technician for mobile devices

Electronic Arts Romania, one of the largest tech companies and video game developers in Romania, brings together talented people from diverse work backgrounds and industries all united by a common passion: inspiring the
world to play. If your dream job is to work with cutting-edge technology on some of the most popular video game franchises in the world, including EA SPORTS FIFA or NHL, then you're in the right place. Level up your learning and career development with some of the most talented industry professionals in the gaming world. We’re a diverse, creative, and collaborative group of people united by our shared vision of excellence. If you have a passion for creative storytelling, knowledge of one or more programming languages, an understanding of animation or design techniques, detailed knowledge of gaming and gaming principles, super-attention to detail, or a background in quality control or assessment, then join us creating the future of gaming.

• 6+ months QA or Certification experience
• Excellent English language skills (written and verbal)
• Excellent Microsoft Office skills, especially Microsoft Excel

• Check-in / Check-out devices – support the daily workflow of delivering devices to users
• Tracking/auditing - Validate existence and condition of ALL devices
• Maintain integrity of the Wise track database, provides informal feedback regarding usage behavior
• Storage - Protect devices in secure location
• Tech support – firmware - Configure devices
• Firmware (O/S) updates upgrades and downgrades and builds numbers (Android). Configure for Wi-Fi, carriers, Dev enabling. Network unlocking
• Repairs - Repair inoperable devices in order to avoid replacement costs
• Obtain (research), store and distribute drivers (sometimes install)
• Live app loading for live app testing - Download and install from iTunes, Amazon, etc.
• Create accounts (prepaid gift cards and credit cards (Android and Windows)

  Working hours: 09h00 – 18h00 (day shift) or 18h00- 01h30 (night shift)