Customer Service Representative (temporary)

Employer: Federal-Mogul Motorparts Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.09.2017
    Short company description

    Federal-Mogul Corporation is an innovative and diversified global supplier for quality products, trusted brands and sustainable solutions to manufacturers of automotive, light commercial, heavy-duty and off-highway vehicles, as well as for power generation, aerospace, marine, rail and industrial environment.

    Federal-Mogul Motorparts operates in Romania through two plants located in Ploiesti and a Global Business Center located in Bucharest.

    Visit our website and find out more about us at: www.fmmotorparts.ro

    Requirements

    experience in customer service and / or sales administration
    Well organized, good adaptability skills
    Capable to work in multi cultural environment
    Knowledge of SAP environment, specially the order management system
    MS-Office: Excel
    Languages: Master English

    Responsibilities

    Manage customer claims

    Deal with customer stock cleaning & customer returns: issue goods return approval to customer & related credit notes upon warehouse inspection results

    Manage other claims linked to deliveries (quantity & part discrepancies, damaged parts, lost in transit...) & price adjustment in full coordination with Country Customer service front desk , cash collection team, sales team & ISC inventory management teams
    In charge of follow up for intercompany flows

    Manage direct shipments (from supplier to customer)

    Work in close relationship with internal functions to ensure smooth communication & customer satisfaction

    Receive & input customer orders via email, files and issue related order acknowledgment with all relevant information customer may need such as product availability, eventual delivery time, information on material status

    Monitor TecCom *& eConnect (electronic orders) to ensure correct order input

    Contact customer in case request is not clear/ complete to gather additional information. Coordinate & check with sales & pricing team in case of specific conditions & with finances (cash collection team) in case of credit limit hold

    Inform supply department of any special order & negotiate request delivery time when collective delivery & give relevant information / instructions to local distribution centers for order preparation in full compliance with internal policy & applicable legislation and customer agreed specifications, Once orders are ready for shipment coordinate shipment organization with local warehouse teams & inform customers accordingly. Issue Shipping advise if requested

    Upon shipment monitor invoices sending to customers either by email, files, EDI
    Proactive follow up on backlog, getting delivery times, ensure order book accuracy, inform customer accordingly

    Claims Management & follow up - Coordinate internally & with customers claims management to ensure correct & efficient handling of claims.