Customer Service Representative (temporary)

Tenneco Inc. is a global manufacturing company, is pioneering global ideas for cleaner air, and smoother, quieter and safer transportation. We're one of the world’s leading designers, manufacturers and distributors of Performance Solutions, DRiV, Powertrain and Clean Air products and technology solutions for diversified markets, including light vehicle, commercial truck, off-highway equipment and the aftermarket.

Tenneco is present in Romania with the Global Shared Services Center in Bucharest and also with the Braking products plant in Ploiesti, Prahova.

experience in customer service and / or sales administration
Well organized, good adaptability skills
Capable to work in multi cultural environment
Knowledge of SAP environment, specially the order management system
MS-Office: Excel
Languages: Master English

Manage customer claims

Deal with customer stock cleaning & customer returns: issue goods return approval to customer & related credit notes upon warehouse inspection results

Manage other claims linked to deliveries (quantity & part discrepancies, damaged parts, lost in transit...) & price adjustment in full coordination with Country Customer service front desk , cash collection team, sales team & ISC inventory management teams
In charge of follow up for intercompany flows

Manage direct shipments (from supplier to customer)

Work in close relationship with internal functions to ensure smooth communication & customer satisfaction

Receive & input customer orders via email, files and issue related order acknowledgment with all relevant information customer may need such as product availability, eventual delivery time, information on material status

Monitor TecCom *& eConnect (electronic orders) to ensure correct order input

Contact customer in case request is not clear/ complete to gather additional information. Coordinate & check with sales & pricing team in case of specific conditions & with finances (cash collection team) in case of credit limit hold

Inform supply department of any special order & negotiate request delivery time when collective delivery & give relevant information / instructions to local distribution centers for order preparation in full compliance with internal policy & applicable legislation and customer agreed specifications, Once orders are ready for shipment coordinate shipment organization with local warehouse teams & inform customers accordingly. Issue Shipping advise if requested

Upon shipment monitor invoices sending to customers either by email, files, EDI
Proactive follow up on backlog, getting delivery times, ensure order book accuracy, inform customer accordingly

Claims Management & follow up - Coordinate internally & with customers claims management to ensure correct & efficient handling of claims.