Operations Manager

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Angajator: Cycle European
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
  • Actualizat la: 21.09.2017
    Scurta descriere a companiei

    Activitatea CYCLE EUROPEAN a inceput in februarie 2005, devenind in scurt timp unul dintre cei mai importanti jucatori din piata in acest domeniu.
    Compania noastra este lider in ceea ce priveste colaborarea cu toti partenerii sai, reusind sa ne impunem ca unul dintre cei mai importanti furnizori de astfel de servicii.
    Incepand cu luna Iunie 2008 ne-am alaturat Asociatiei de Management al Creantelor Comerciale (AMCC) si din septembrie 2008 Cycle European a devenit parte integranta a Grupului ICAP.

    CYCLE EUROPEAN are departamente specializate pentru administrarea proiectelor interne si externe, raspunzand intotdeauna nevoilor specifice fiecarui Client.


    As Operations Manager, you will be responsible for the effective operational management of Department and performing the following tasks to the highest standards:

    Very good knowledge of the services you promote;
    Very good knowledge of competing services and identification of market requirements. Based on the results of the analysis, the objective of using the sales tools;
    Analyzing each opportunity and proposing technical and commercial solutions with a documented offer;
    Implementing the strategy and sales plan for bringing new customers. Developing innovative, competitive, fast and complex sales solutions, drafting contracts. Developing offers, negotiating and signing new contracts;
    Creating, maintaining and developing a portfolio of clients and partners (internal / external) and developing a partner network;
    Ensure the complete operation of all departments belonging to the Operations Department (Operations - Contracts Administration, Payments, Reception and Mail, Archives);
    Work in conjunction with the General Manager to actively manage key company issues;
    Optimization of each operational process within the Operations Department and within the company;
    Monitoring and improving performance indicators in the Operations Department;
    Periodic analysis of the effectiveness of each project and proposing measures to improve the results;
    Managing budgets correctly;
    Generate periodic reports and send them to qualified persons;
    Maintaining the relationship with the company's employees; Sending reports to them regularly weekly and / or monthly;
    Ensure communication to the highest standards of professionalism and politeness synchronizing team work with department collection strategy.


    To successfully fill this role, you must have the following qualifications, attitude, behaviours, skills, and values that follow:

    Proven managerial skills in a similar position;
    University degree;
    Strong commercial acumen with experience in Debt Collection;
    The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development;
    Experience in managing budgets, revenue proposals and forecasting results;
    In-depth knowledge of Debt Collection;
    Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets;
    Accountable and resilient;
    Ability to work under pressure.

    Alte informatii

    We offer:

    Attractive salary package;
    Bonus based on performance regularly;
    Pleasant and professional working environment