Customer Support with English

Allianz Partners is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.

Proficient in English - minimum B2
Excellent communication skills
Pro-activity / problem solving
Service and customer orientation
Positive and friendly attitude
Adaptation to corporate rules and standards
Time management, good prioritizing skills
Team-player

Professional and efficient handling of customer requests by phone or e-mail
Checking the validity of issues or complaints and suggesting adequate solutions
Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved
Corresponding with customers in a friendly way ensuring a high customer satisfaction
Providing context specific information and advice to customers according to internal guidelines and policies
Tracking information and change of customer data in the relevant applications
Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team
Coordination with other departments from partner entities in different countries
Attentive and active participation in training courses offered by the company
Following instructions of the team leader or management of the company

What we offer:
Diverse and friendly team
Multi cultural working environment
Flexible working hours
Multiple benefits and bonuses
Personal development plans
Modern and spacious office facilities