WORKFORCE PLANNING OFFICER

We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

IDEAL CANDIDATE:
▪ Good communication and analytical skills
▪ Capacity to multitask and to meet tight deadlines
▪ Autonomous and responsible
▪ Above average problem solving attitude
▪ Good Microsoft Office skills (focused on Excel)
▪ English/French knowledge

KEY RESPONSIBILITIES:
▪ Employee database management
▪ Forecasting, analysing and scheduling
▪ Ressource planning, based on the project’s needs
▪ Roadmap construction, analysis and management
▪ Post-planning analysis & ressource optimisation
▪ Delivering recurring or one-shot reports
▪ Delivering continuous trainings to the production teams
▪ Synthetising and analysing data in order to optimise key performance indicators
▪ Coordinating and communicating with all the production teams

WHO WE ARE:
Webhelp is a global player in the business process outsourcing (BPO), specialized in customer experience, management of payments, sales and marketing services through the voice channel , social and digital.

Present in 26 countries with over 35 000 employees, our purpose is to improve the performance of our customers by developing solutions that will permanently transform their business models and provide competitive advantage.