Customer Care Representative with English – entry level

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Employer: NOBEL
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 21.09.2017
    Short company description

    Nobel Romania S.R.L., part of the same Nobel group as Nobel LTD. which was founded in 1998, is one of the global leaders in carrier and VoIP telecommunications. The company has a history of expansion and profitable growth on a period of over 19 years and is well positioned for future success. Our main business divisions offer services for consumers, covering both web and mobile solutions, for distribution partners, as well as for the largest telecom companies in the world. Plans for the future include both developing the already established sectors, as well as delving into new areas of business pioneering.

    Nobel's employees are our most valuable asset. We offer numerous opportunities for both professional and personal development towards challenging careers.

    Check us online on:

    www.nobel.ro
    https://www.facebook.com/nobeltelecom/
    https://ro.linkedin.com/company/nobel-ltd

    Requirements

    • Punctuality, willingness to work in shifts (especially afternoon and night shifts);
    • Excellent communication skills and patience;
    • Fun to be around with;
    • Creative & flexible mind;
    • Proactive and a great team player;
    • Friendly and intelligent – seriously, we have a test for that :-)

    Responsibilities

    Within the first 6 months you’ll…

    Meet & greet your new colleagues and buddy while taking part of the induction program;
    Dive right into our training program and quickly start developing an understanding of our company’s systems and work procedures;
    Act as a junior customer care representative and start taking calls and drive consultative, quality conversations with customers in order to solve the 1st level complaint analysis and troubleshooting;
    Provide product information and usability assistance based on Request Fulfillment;

    Before 12 months you’ll…

    Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts;
    Tap into the knowledge you’ve been building in order to provide live help to customers by chat;

    After 12 months you’ll…

    Put on your hat of specialist customer care representative in order to train and motivate your pears;
    Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions;
    Put down your headphones and interact with customers more by email and less by phone;
    Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.

    Other info

    In return, we offer:

    - Welcome gift
    - Attractive compensation package
    - Free transportation between 22:30 to 05:30
    - Massage program
    - Fun activities (parties, team buildings, and various special events)
    - Training and certification in Customer Service
    - Career growth program
    - Free coffee, tea and fruits