Network Support Specialist

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Employer: confidential
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 21.10.2017

    Required experience (configuration and diagnosis) in the following areas:
    - Routing protocols (OSPF / EIGRP / Static)
    - High availability protocols (VRRP / HSRP)
    - Access lists (ACLs) / Firewall Filters
    - VLSM
    - NAT / PAT
    - Loop prevention mechanisms at layer 2 (different kinds of STP)
    - VLANs / Private VLANs
    - SNMP/Monitoring
    - Transport protocols TCP / UDP
    - Intermediate knowledge with Security devices: Firewalls / ASAs
    - IPSec tunneling
    - GRE tunneling
    Not mandatory but a plus:
    - Familiarity or experience with industry cloud offerings such as Rackspace, Amazon Web Services (AWS), and SoftLayer
    - Familiarity with automated cloud network and server provisioning
    - Operating system experience: Unix / Linux / Windows
    - Hands on with Juniper / Checkpoint / Netscaler / Vyatta / F5 devices
    - Familiarity or experience with Geo Load Balancing
    - Familiarity or experience SAN devices
    - BGP
    - MPLS
    - Wireshark
    - VMWare / ESX Hypervisor
    - VPNs: DMVPN and SSL VPNs


    Our client is seeking skilled network professionals to support company's Cloud Managed Services clients and data centers. This position is a highly technical role featuring elements of network architecture, design, and support. Ideal candidates will be self-motivated and willing to learn new technologies and company's / client environments. For this position we are looking for a team player candidate that could provide assistance to our clients with an excellent English communication skills.

    Specifics include:
    - Provide layer 4 network support in a multi-vendor environment (Cisco, Juniper JunOS, Brocade Vyatta)
    - Coordinate troubleshooting activities with other teams for Operating Systems (Linux, Unix, Windows), DBA's (SAP, Oracle) and other shared infrastructure applications (SMTP, DNS, LDAP).
    -Coordinate with IBM project managers for network on-boarding activities in support of customer activations.
    - Work along with multiple ISPs and our clients in order to provide solutions and implementation assistance for company's datacenters.

    Each person in the team performs the following tasks:
    - Enable communication over specific layer 4 ports.
    - Troubleshoot connectivity issues.
    - Work together with other teams (ie: Linux, Windows, Database, SAP, among others) to implement and resolve connectivity issues
    - Setup all the configuration needed to onboard new customers
    - Work together with different ISPs and customers to implement and fix communication issues between our customers' networks and the company
    - Help with audits and reports related to the network
    - Execute software upgrades
    - Work with hardware vendors/providers to fix complex configuration issues / bugs, and hardware failures