Application Tech Support with Italian/Polish-Junior-Part/Full-time

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!
Would you like to start a career in one of the largest organizations in the world?

IN TURN WE WOULD LIKE YOU TO HAVE:

• Fluency in Italian/Polish and English, both written & spoken;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Active listening skills;
• Detail-oriented and analytical thinking;
• Positive ‘can-do’ approach;
• Problem solving and analysis skills;
• Customer service orientation.

Technical Support agents assist end users in day by day operations with specific applications;
Receive and assess claims according to defined procedures;
Receive and log all e-mails/web/phone calls and ensure proper documentation;
Research of required information using available resources, user guides and match complaints with known errors and issues;
Support in using application functionalities, identification of possible workaround;
Identify and escalate priority issues;
Helps agents in routing complaints to appropriate second level group;
Attend to information requests from customers and track the status of consignments on the system;
Handle operational queries with a sense of urgency and deliver an accurate final job;
Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
Take steps to improve performance based on coaching.

Our offer
- Competitive salary and performance bonuses
- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription
- Opportunity to practice your language skills with native speakers
- Access to a global network of knowledge and resources
- Extensive training through a variety of methods – online, classroom, etc.
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries
- An experienced Career Counselor to guide you and check on your progress
- Interesting and challenging work for the world’s leading companies – our clients
- Professional growth opportunities that recognize individual contributions and performance
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

Choose Accenture and make delivering innovative work part of your extraordinary career!