Learning & Development Specialist

Steelcase supports the world’s leading organizations create places that help their people think better, feel better and be happier. We do this by creating places that people want to work in, that improve interaction. When organizations can create places that enhances the wellbeing of people, they can improve engagement and increase performance of it.

Opened in 2011, our Business Center in Cluj is currently the biggest one globally (followed by Monterrey and Kuala Lumpur). We focused on building our shared culture, so that we apply the same human-centered design to ourselves in Cluj as well, creating better performing teams in better-performing workspaces.
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We have become a cross-functional hub supporting our entire markets in EMEA and North America. Our opportunities are in Marketing & Sales Support, Information Technology, Finance, Administrative Support, Manufacturing, Design, HR.

Education/Experience:

Bachelor's degree in related field required (Organization Development, Psychology, Education, Human Resources Development, Counseling, Business Administration)
2 years related professional experience, including a coach and trainer role
Good knowledge of Microsoft office, especially PowerPoint
English fluent, French or German is a plus

Skills/Abilities:

Enjoy being with people
Strong facilitation, training and coaching skills
Good oral communication and presentation skills
High sense of ownership and responsibility
“Get-done” attitude, putting the quick but appropriate response to a leader’s immediate need before perfection
Strong customer orientation towards internal customer, striving to apply user-centric approach focused on his needs and constraints
Ability to communicate with impact, balancing empathy to coaching with importance of long-term business need
Able to multitask, plan and organize well work load;
Ability to take an innovative approach to learning and coaching challenges and opportunities.
Ability to influence and gain acceptance of ideas through appropriate interpersonal styles and techniques.

Mission:

Main focus for this role will be to support the Cluj teams in their development process with a strong link to strengthening our office and company culture
The Learning and Development Specialist will create impact:
by coordinating the training and development programs for Cluj Business Center through alignment and close collaboration with the HR department and local management team
by acting as catalyst: understanding local needs and tapping into the global knowledge (tools, trainings, concepts, frameworks and functional expertise) available at Steelcase to provide support quickly and appropriately, to both leverage available knowledge and the effectiveness of implementation
through hands-on interaction, supporting and coaching leadership team to help “unlocking the human promise” in their employees, both in a systematic way and as needed day-to-day

Detailed Task Description:

Based on the talent priorities identified, and by applying Steelcase University learning consulting methodology, determine and analyze learning and development needs of functional or cross-functional groups
Develop functional and cross-functional needs into an overall learning & development plan, grouping needs by technical, cross-cultural, personal and methodological skills
Assess and recommend available learning solutions, preferring programs already available at Steelcase. If none are available, identify outside provider or conceive solutions and support implementation in a timely manner
Prepare and/or review reports, survey results, etc. to analyze and identify training opportunities, common learning trends and needs
Provide support to functional leaders to determine individual and team skill and/or performance gaps short-, mid- and long-term
Act as coach to local leaders or content multipliers in a “train the trainer” approach, assist the leaders and content owners in the formulation, plan development, methodologies, implementation strategies, and measures to determine the right learning architecture for the targeted audience leading to better performance
Deliver training programs and program materials, support tools and job aides to train all levels of personnel in response to development needs
Deliver training follow-up sessions on key subjects
Develop criteria for evaluating effectiveness of training activities
Support implementation of Steelcase foundational training for all employees
Follow-up on training progress and completion results
Support HR and Cluj management team in the development of local programs such as onboarding experience for new comers, programs design for building the right culture in the Cluj office, cross-cultural work environment, remote management etc
Conduct general or specialized presentations and workshops as part of the onboarding program
Help build relationships with outside consultants/vendors
Stay current and participate in key learning & development initiatives and processes within Steelcase
Conduct research to identify current trends and thinking relative to area of work as required
Provide input about local functional and cross-functional needs to global Learning & Development
Stay connected with the Steelcase Learning Group in order to understand the global learning strategy and ensure alignment with global learning objectives and programs
Trainings schedule and training completion tracking

Our office in Cluj-Napoca supports a wide variety of functions in Steelcase, with a focus on IT, Finance, Sales Support and Order Fulfillment, also including Sales, Brand Communication, and Operations support. Currently more than 250 employees work for over 30 sub-functions, connecting daily with colleagues around the world. Employees relate to their often remote functional teams as much as to their local colleagues from other function