Unified Communications and Collaboration (UC&C) Customer Support Engineer

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

Technical experience and educational background needed:
• Familiar with VoIP, SIP, H323, RTP
• Knowledge of SS7, PRA, PSTN, ISDN.
• Windows Server and Linux Suse Server installation, operation and maintenance
• Basic knowledge of Oracle and Sql database
• Basic knowledge of IP network and storage.
• Unified Communication concepts
• VoIP Conference
• More than 1 year’s work experience in system integration or telecommunication will have priority.

You have an advantage if:
• You have a diploma in Telecommunication
• You have previous work experience in the Unified Communication area
• You have VoIP certifications

You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Unified Communications products ( U2980, U1980, eSpace 7950 IP Phones, IPCC and more).

We offer:
• Motivational salary package.
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products.
• Life time learning environment and tools.
• Hand-on experience and lab testing.
• Great amount of Product Documentation.
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world.
• Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community.
• Opportunity to go abroad on business trips to customer site and offer on-site support (after gaining some relevant working experience with Huawei products).
• Young and motivated team that want to constantly grow.