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Services & Support Executive (US & Canada)
Acest job nu mai este activ!Vezi toate job-urile G2-Travel active.Vezi toate job-urile Services & Support Executive (US & Canada) active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Turism active pe Hipo.ro |
Angajator: | G2-Travel |
Domeniu: |
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Tip job: | part-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 13.09.2017 |
Remote work: | On-site |
Cerinte
In order to support our growing US & Canada market, G2 has created a special role, temporary for 6 months, part time 6h / day, from 16:00 - 22:00.
If you are passionate about the USA and Canada, and want to become a specialist in these amazing travel destinations, then this is the right opportunity for you
• Previous experience in tourism or customer care will be considered as valuable asset;
• Excellent oral and written communication skills;
• Customer oriented approach;
• Results focusing and proven ability to meet tight deadlines;
• Attention to details;
• Analytic skills;
• Team player;
• Flexible and open to change and challenges;
• Positive and friendly attitude;
• English language – advanced level;
• Proficient usage of Ms Office, Outlook.
• Action all booking requests, cancellations and amendments quickly within the agreed deadlines
• Where first choice service is not available, select and offer the best alternative according to relevant criteria.
• Accurate input and maintenance of the information provided in the system
• Establish and maintain good working relationships with US & Canada suppliers/ US offices/negotiators
• Create a good working relationship with Reservations teams, Coordination team to establish and maintain a two-way flow of information and guidance on changing requirements and conditions;
• Coordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.
• Monitor booking situation of services and highlight to management any potential issues.
• Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines.
• Process prepayments if and when required
• Reconfirmation over the phone of certain Services within agreed deadlines
Benefits:
• Training programs;
• International mobility;
• Travel opportunities;
• Competitive salary.
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