Services & Support Executive (US & Canada)

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Angajator: G2-Travel
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: part-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 13.09.2017
    Remote work: On-site
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    Cerinte

    In order to support our growing US & Canada market, G2 has created a special role, temporary for 6 months, part time 6h / day, from 16:00 - 22:00.
    If you are passionate about the USA and Canada, and want to become a specialist in these amazing travel destinations, then this is the right opportunity for you

    • Previous experience in tourism or customer care will be considered as valuable asset;
    • Excellent oral and written communication skills;
    • Customer oriented approach;
    • Results focusing and proven ability to meet tight deadlines;
    • Attention to details;
    • Analytic skills;
    • Team player;
    • Flexible and open to change and challenges;
    • Positive and friendly attitude;
    • English language – advanced level;
    • Proficient usage of Ms Office, Outlook.

    Responsabilitati

    • Action all booking requests, cancellations and amendments quickly within the agreed deadlines
    • Where first choice service is not available, select and offer the best alternative according to relevant criteria.
    • Accurate input and maintenance of the information provided in the system
    • Establish and maintain good working relationships with US & Canada suppliers/ US offices/negotiators
    • Create a good working relationship with Reservations teams, Coordination team to establish and maintain a two-way flow of information and guidance on changing requirements and conditions;
    • Coordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.
    • Monitor booking situation of services and highlight to management any potential issues.
    • Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines.
    • Process prepayments if and when required
    • Reconfirmation over the phone of certain Services within agreed deadlines

    Alte informatii

    Benefits:

    • Training programs;
    • International mobility;
    • Travel opportunities;
    • Competitive salary.

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