Account Manager with Turkish

Employer: EveryMatrix
Domain:
  • IT Software
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.08.2017
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Genuine curiosity about gaming and a good understanding of the online industry;
    Experience with management of client relationships;
    Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development;
    Experience of data-based performance analysis, reporting and statistics;
    A familiarity and understanding of the software development life-cycle and software release management;
    Excellent English written and oral communication skills;
    Experience from the IT/Telecoms or similar technical field is a plus;
    A technical understanding of web services is desirable;
    Advanced Turkish skills.

    Responsibilities

    To provide account management and support for clients;
    To work with clients in optimizing ROI across gaming products;
    To collect, verify and rank clients’ non-technical and technical requirements for new product features and
    functions;
    To present new product upgrades and functionality and to ensure clients have an understanding of the product development road map;
    To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients;
    To work with clients to ensure the continual improvement of all aspects of the service for all parties;
    To assure the confidence of your customers and build long term relationships;
    To act as an internal advocate for the client;
    To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;
    To conduct training sessions with new clients;
    To review and analyse data in order to identify key usage trends.

    Other info

    Perks and benefits:

    An ever-growing IT library;
    Flexible schedule;
    We provide a daily catered lunch;
    We hold team building activities and office parties throughout the year;
    We offer you a health insurance package;
    You will be part of a young and pleasant work environment;
    Massage at work;
    We lighten up our workplace with an entertainment corner.