Account Manager with Turkish
EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.
Genuine curiosity about gaming and a good understanding of the online industry;
Experience with management of client relationships;
Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development;
Experience of data-based performance analysis, reporting and statistics;
A familiarity and understanding of the software development life-cycle and software release management;
Excellent English written and oral communication skills;
Experience from the IT/Telecoms or similar technical field is a plus;
A technical understanding of web services is desirable;
Advanced Turkish skills.
To provide account management and support for clients;
To work with clients in optimizing ROI across gaming products;
To collect, verify and rank clients’ non-technical and technical requirements for new product features and
To present new product upgrades and functionality and to ensure clients have an understanding of the product development road map;
To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients;
To work with clients to ensure the continual improvement of all aspects of the service for all parties;
To assure the confidence of your customers and build long term relationships;
To act as an internal advocate for the client;
To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;
To conduct training sessions with new clients;
To review and analyse data in order to identify key usage trends.
Perks and benefits:
An ever-growing IT library;
We provide a daily catered lunch;
We hold team building activities and office parties throughout the year;
We offer you a health insurance package;
You will be part of a young and pleasant work environment;
Massage at work;
We lighten up our workplace with an entertainment corner.