Application Technical Support with Portuguese (24x7)

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.08.2018
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    - Fluency in Portuguese and English;
    - Proficient in relevant computer applications (Internet Explorer, Microsoft Office, Outlook);
    - SAP knowledge is an advantage;
    - Verbal and written communication skills;
    - Listening skills;
    - Analytical thinking and problem solving attitude;
    - Customer service orientation

    Responsibilities

    - Supporting end users in day by day operations with specific applications;
    - Receives and assess claims according to defined procedures/routines;
    - Receives and logs all e-mail/web/phone call and ensures proper documentation;
    - Research of required information using available resources, user guides and match complaints with known errors and problems;
    - Support in using application functionalities, identification of possible workaround;


    *Ability to cover 24x7 Shift Work Schedule*

    Other info

    What will you get?
    - Competitive salary and performance bonuses
    - Attractive benefits package: public transportation, medical services, private pension, life insurance, gym subscription, meal vouchers, free access to an online library
    - Training delivered in classrooms or virtually
    - Chance to become a subject matter expert for complex processes
    - Possibility to practice your language skills with native speakers
    - Opportunity to work with top clients, on complex projects
    - Dynamic, international working environment

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