Back Office Specialist with French

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Angajator: APT Resources & Services SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 07.09.2017
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Cerinte

    The back office specialist is responsible for reviewing selected warranty claims submitted by dealers and evaluating for appropriate payment. The process allows the specialist to decide if a claim can be reimbursed or not.
    To take this decision the specialist is supported by several systems and by the internal Process Manual where are listed all process to be followed.
    Part of the specialist’s responsibility is to manage the operational communication with customer field staff to be supported in decisional activities and to manage the communication that dealers open to the assessment team.

    Requirements:

    - Fluent in French and at least upper intermediate in English;
    - Customer Interaction Handling;
    - Problem Solving & Escalation Management;
    - Service Level Agreement handling;
    - Attitude to work according to defined procedures / routines, escalating any discrepancy or missing instruction;
    - Organization skills, attention to detail and follow through to resolve any outstanding issues;
    - Good technical aptitude with an ability to learn quickly;
    - Time management and administrative skills;
    - Written and verbal communication skills; manages internal communications and external/client communications with assistance;
    - Computer literacy and working knowledge of Microsoft Office;
    - Self-Motivated, positive attitude and approach.

    Responsabilitati

    Responsibilities:

    - Receives and assess claim according to defined procedures / routines;
    - Receives and logs all e-mail/web/phone call and ensures proper documentation;
    - Performs claim assessment and follows defined procedures to resolve correctly;
    - Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution;
    - Follows Reminder procedure to ensure claim assessment;
    - Manages claims/tickets assigned in expected SLA;
    - Manages procedures in timelines defied.

    Job Code: 070817AMS