Back Office Specialist with French

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Vezi toate job-urile Back Office Specialist with French active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 07.09.2017
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    The back office specialist is responsible for reviewing selected warranty claims submitted by dealers and evaluating for appropriate payment. The process allows the specialist to decide if a claim can be reimbursed or not.
    To take this decision the specialist is supported by several systems and by the internal Process Manual where are listed all process to be followed.
    Part of the specialist’s responsibility is to manage the operational communication with customer field staff to be supported in decisional activities and to manage the communication that dealers open to the assessment team.

    Requirements:

    - Fluent in French and at least upper intermediate in English;
    - Customer Interaction Handling;
    - Problem Solving & Escalation Management;
    - Service Level Agreement handling;
    - Attitude to work according to defined procedures / routines, escalating any discrepancy or missing instruction;
    - Organization skills, attention to detail and follow through to resolve any outstanding issues;
    - Good technical aptitude with an ability to learn quickly;
    - Time management and administrative skills;
    - Written and verbal communication skills; manages internal communications and external/client communications with assistance;
    - Computer literacy and working knowledge of Microsoft Office;
    - Self-Motivated, positive attitude and approach.

    Responsabilitati

    Responsibilities:

    - Receives and assess claim according to defined procedures / routines;
    - Receives and logs all e-mail/web/phone call and ensures proper documentation;
    - Performs claim assessment and follows defined procedures to resolve correctly;
    - Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution;
    - Follows Reminder procedure to ensure claim assessment;
    - Manages claims/tickets assigned in expected SLA;
    - Manages procedures in timelines defied.

    Job Code: 070817AMS

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