IT Support Engineer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

- University Bachelor Degree from an accredited college or university
- 1 year experience supporting customer applications via phone in technical help Desk environment
- Patience with non-technical staff
- Be able to work in a team
- Self-motivated
- High capacity to learn and adapt
- Ability to work inter-departmentally to accomplish objectives
- Ability to work in a both team environments and as an individual contributor.

- Provide support for IT and customers respecting ITIL methodologies, Incident Management, Request Fulfilment
- Support in solving any problem or configuration request for hardware, respecting the quality services mentioned in OLA and SLA conventions
- Develop specific activities in Request Fulfilment process
- Assure level 1 support for the existent networking infrastructure and coordinate external collaborators’ interventions in the IT&C infrastructure
- Provide users level 1 support for audio equipment, smartphones, etc.
- Record the interventions made in the ticketing applications respecting ITIL concepts, Incident Management, Change Management, Request Fulfillment