IT Helpdesk Technician With Greek

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Employer: Lugera & Makler
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.08.2017
    Short company description

    ...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
    also good-looking!...

    This is in a nutshell the Lugera team in Romania.

    A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

    We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
    We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
    “WE CAN DO IT!”

    And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

    Everyone who applies for a Lugera job is officially a citizen of our republic!

    Requirements

    Fluent in English and Greek;
    IT passionate;
    Knowledge or experience in working with Windows and MS Office products;
    Ability to understand technical issues and to provide the proper solution for it;
    Previous successful customer service experience is considered an advantage;
    Strong written and oral communication skills;
    Able to communicate with the customers in a non-technical manner.

    Responsibilities

    Providing IT support on specific software to users;
    Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
    Logging remotely to the client’s computer and help them solve software issues;
    Processing technical issues into the ticketing system;
    Troubleshooting hardware, software and network related issues;
    Escalating problems to the next level of support when necessary.

    Other info

    Attractive salary package;
    Up to 27 vacation days;
    IT and soft skills trainings provided by our specialists;
    Opportunity to develop a career within a stable multinational environment;
    Expanding your IT know-how in different specialized software and applications;
    Friendly, fun and young team.