EMEA Promo Bid desk Agent (#3012330)

Employer: HP Inc.
Domain:
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.08.2017
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

    Requirements

    HP is a fortune 100 company, the market leader in commercial personal systems and printing, driving innovation that empowers people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies such as 3D printing, immersive computing, hyper mobility, Internet of all things and smart machines.

    What will your role be?
    - Applies intermediate level of subject matter knowledge to solve a variety of common business issues;
    - Works on problems of moderately complex scope;
    - Acts as an informed team member providing analysis of information and limited project direction input;
    - Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies;
    - Evaluates unique circumstances and makes recommendations;

    Education and Experience Required:
    First level university degree with recommended focus in business or finance.
    Typically 2-4 years of experience.

    Knowledge and Skills:
    - Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
    - Advanced knowledge of internal processes and policies.
    - Solid understanding of local legal compliance issues.
    - Advanced problem-solving and analytical skills.
    - Strong teamwork skills.
    - Advanced time management skills.
    - Basic project management skills.
    - Basic mentoring and coaching skills.

    Responsibilities

    Responsibilities:
    - Prepares materials to communicate issue resolution for external customers.
    - Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate.
    - Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts.
    - Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching.
    - Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
    - Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics.