Call Center Manager

Angajator: Grupo Noa International
Domeniu:
  • Customer support - Client service
  • Management - Consultanta
  • Marketing
  • Tip job: full-time
    Nivel job: > 5 ani experienta
    Orase:
  • Job la nivel national
    Actualizat la: 16.08.2017
    Scurta descriere a companiei

    In business since 2007, Grupo Noa International is a global virtual call center providing high reliability, low cost international direct response service. With clients ranging from start-ups to multinational corporations, we have calibrated our processes to lower our client’s costs and be productive as soon as we are engaged.

    Cerinte


    1. Is available for 8 hours per day.

    2. Has worked in a customer service setting or a similar customer-satisfaction experience.

    3. Has a solid command of the English and another language.

    5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net

    6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.
    7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

    Responsabilitati

    *Provide payroll information by collecting time and attendance records. – Compensation and benefits administration and record keeping.
    – Submit employee data reports by assembling, preparing, and analyzing data.
    – Performance management and improvement tracking systems.
    – Maintain employee information by entering and updating employment and status-change data.
    – Maintain employee confidence and protects operations by keeping human resource information confidential.
    – Employee orientation, development, and training logistics and record keeping.
    – Assisting with employee relations. – Company-wide committee facilitation and participation.
    – Company-employee communication.
    – Employee safety, welfare, wellness, and health reporting; and employee services.