IT Helpdesk with Italian and English

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

We are looking for an IT Helpdesk Technician with Italian for one of our clients, a fast-growing company and premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue-chip companies.


Required:

Knowledge or experience in working with Windows and MS Office products;
Ability to understand technical issues and to provide the proper solution for it;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate with the customers in a non-technical manner.
Fluent in English and Italian;
Excellent communication skills, both verbal and written;
Strong analytical, technical, problem solving and organizational skills;
Result and customer oriented;
Able to build lasting customer relationships;
Independent and well-organized;
Available to work in shifts;
IT passionate.

Providing IT support on specific software to users;
Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
Logging remotely to the client’s computer and help them solve software issues;
Processing technical issues into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary.