Remote IT Technician
In business since 2007, Grupo Noa International is a global virtual call center providing high reliability, low cost international direct response service. With clients ranging from start-ups to multinational corporations, we have calibrated our processes to lower our client’s costs and be productive as soon as we are engaged.Cerinte
You will be part of IT team whose primary job is to support company for 24 hours, troubleshooting different kind of technical problems. This position require that you work in different shifts and weekends based on schedule.
You will work in multinational team, so fluency in English is needed. You will work from your home.
This position primary job is to provide technical support to company employees including agents, managing incidents/tickets and change orders. Provide support on specific company software, Webphones/Softphones, Mail clients etc.
Monitor server infrastructure, maintaining technical documentation and working under defined IT procedures / daily tasks.
As you will work from home personal computer is required.
You will also need good Internet connection.
2+ years’ experience in providing customer support / help desk team - taking phone calls, technical troubleshooting, etc.
2+ years’ experience in Windows7/10 OS, MS Office support and application support
Excellent written and verbal communication skills - English language
Excellent customer service skills, with ability to work on several tasks at once with interruptions
Must be both a team player and willing to work independently