Customer Support Analyst (SPANISH)
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
We’ve been on the Romanian market for 12 years, and since then we have gathered a team of over 1400 colleagues in our offices in Bucharest, Sibiu and Targu Mures.
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well.
We believe that happy employees equals happy costumers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! We have the perfect terrace for it.
Learn more about us on www.stefanini.com and join us on facebook.com/StefaniniIT
Your path to success requires:
• SPANISH – advanced level and ENGLISH knowledge – at least medium level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.)
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner
Imagine a day at Stefanini - Take a look!
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.
Stefanini is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini is main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ over 2000 employees in EMEA serving a wide range of well-known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings.
JOIN OUR TEAM TODAY!
Stefanini has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if Stefanini is the right fit for you.