Account Manager

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Angajator: UPA Solutions
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.08.2017
    Scurta descriere a companiei

    UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

    Cerinte

    - People skills;
    - Communication & Influencing skills;
    - Adherence to Company values;
    - Coaching skills;
    - Conflict resolution and problem solving;
    - Delegation / follow up;
    - Accurate, methodical with detail orientation
    - Customer centricity;
    - Prioritizing & organizing skills;
    - Effective time management;
    - Presentation skills;
    - Medium proficiency in English and proficiency in a second foreign language;
    - Proficiency in MS office applications;


    Responsabilitati

    - Responsible for delivering to agreed service levels, and define key performance indicators/project milestones;
    - Understands and captures customer baseline data around SLAs and operational metrics transition;
    - Coordinates team schedule and leave planning;
    - Proactively identify Accounts whose revenue may be shrinking so as to address any at risk customers and reach out to these accounts to ensure they are retained as customers.
    - Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate
    - Review client reports: check for accuracy, transmit to client on time, and confirm receipt.
    - Review Key Performance Indicators from previous day and identify areas of opportunity that need to be addressed with Operations.
    - Call clients as needed: review results, provide recommendations & feedback, discuss game plans
    - Follow‐up on any special requests for any other departments.
    - Review status and provide needed information for start‐up programs or new lines of business
    - Ensures quality targets laid out are met for the processes owned;
    - Check weekly QA stats (identify and escalate any trends);
    - Evaluate QA statistics and identify and address areas of opportunity.
    - Ensures Training Needs Identification is done regularly for all team members;
    - Ensures Training schedules are followed and delivered.
    - Ensures Reward /Recognition for top performers and significant contributors;
    - Motivates and builds the skills of the team;
    - Encourages and Drives Team activities ;
    - Builds relationships within his team;
    - Expands team members capability on KPI (Key Performance Indicators), metrics tracked for performance management.

    Alte informatii

    Attractive salary package
    - Professional development opportunities.
    - Medical insurance;
    - The diversity of the projects;
    - Multicultural working environment.