Commercial Customer Support with German

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Angajator: Brainspotting
  • Customer support - Client service
  • Tip job: part-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 26.08.2017
    Scurta descriere a companiei

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.


    Education: High School or University studies in a technical field
    Fluent in English and German
    Previous experience in customer support or sales is desirable
    Previous experience in the electrical field is an advantage
    Ability to multi task (logging queries while speaking with customers)
    PC skills (Microsoft, Windows, ERPs)
    Capacity to learn basic technical concepts is essential
    Excellent interpersonal, communications and time management skills
    Ability to work on own initiative, but also as part of a team
    Strong verbal and written communication skills are required
    Flexible and having the ability to learn quickly
    Previous CRM experience an advantage


    Provide first level general support pre-sales and post-sales, mail and electronic to customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
    Responsible for answering e-mails, web based tickets and prioritizing customers support needs
    Responsible for incoming telephone calls (when necessary)
    Order Management: enter, change, manage requests related to orders in cooperation with country representatives
    Provide support to the customers for commercial, technical and logistic returns product
    Provide support to the customers for solving the logistic and commercial complaints
    Proactive information communication
    Complete documentation and follow up on all commitments and customer details
    Actively create/modify CRM and knowledge databases
    Collaborate with Marketing on new product launches
    Ongoing proactive research and learning about new products, technologies and applications
    Participate in the interaction centres continuous improvement process
    Liaise between customers, After-Sales and Marketing